Letter to families: Week 7 Update
To residents, families, staff and friends……
As always, our team and I hope this message finds you safe and healthy.
This pandemic has been an incredibly challenging time, and we continue to work every day to ensure that we provide the safest possible care for our residents. Our nursing home workers are saving the lives of patients every day, and they are saving the rest of us by serving on the front lines and limiting the reach of this insidious virus. The coronavirus pandemic has hit nursing homes at a disproportionately higher rate than the greater community.
From the beginning of this crisis, we have implemented extensive infection control measures to protect residents. I have listed those in many past emails, our weekly “Town Hall” conference calls, and this information remains on our website. As always, if you would like any details on them, please let me know.
We also continue to do all we can to protect our residents and remain committed to ensuring the personal protective equipment (PPE) our staff needs and are following CDC and state guidelines regarding the appropriate use of PPE. We continue to follow every lead to secure PPE from existing and new vendors and request equipment from the state.
We are in touch daily with the Department of Public Health and our local Health Department. We continue to follow all CDC and state guidelines and receive regular updates on new guidelines that are offered.
I am incredibly grateful for our dedicated nursing home team and ask you to join me in ensuring that they are included as “Health Care Heroes” battling COVID-19. They are doing everything they possibly can to care for our residents and support them as they battle this pandemic.
We are fortunate that we have not experienced staffing issues due to the commitment our staff has in providing the highest quality of care to their patients, even in the most challenging times. We support our talented staff whose commitment to caring for our residents throughout this health crisis inspires us every day.
We have heard from many of you about how you can recognize our staff – like what is happening all around our state with other “Health Care Heroes.” If you want to organize a Parade for our team, make them customized masks, deliver a meal, etc., they would appreciate the recognition as they are a huge part of the health care heroes doing their part in the battle against COVID-19.
Our next “Town Hall” meeting is scheduled for Friday 5/1/2020 at 12:30pm, as always, Roger our Social worker will send out the blast email with the zoom call information. We encourage any residents and family members to contact either myself or Roger at 508-949-1334 with any questions you have about the care we are offering. Our commitment is to be as transparent as possible and work to address any issues that arise. This is an incredibly challenging time and we will continue to do all we can to get through this, together.
Thank you
Alan Bates
Administrator